Quick answer: The connection time frame will depend on whether or not your new address has been connected to the nbn™ previously.

My new home has previously been connected to the nbn™

If your new home has been previously connected to the nbn™, we’ll normally activate your Australia Broadband nbn™ service typically within 2-5 days. This may take longer if the former tenant or owner did not disconnect their nbn™ service before you moved in.

It is the first time my new home is connecting to the to the nbn™

If it is the first time your new home is connecting to the nbn™ network, we’ll arrange the first available appointment with NBN Co for an NBN Co technician to connect your nbn™ service. Typically, new nbn™ connections are completed by the NBN Co within 5-20 business days. This varies depending on your nbn™ connection type as well as the availability of the NBN Co technicians in your area.

We will let you know if you need an appointment after we have submitted your order to the NBN Co.

Please note that these are usual timeframes only. We may be able to get you online sooner or your order may take a little longer than anticipated. While Australia Broadband will always do its best to get you connected as soon as possible, it is the NBN Co (or its third party contractor) that performs all nbn™ connections and installations across Australia, therefore connection timeframes are determined solely by the NBN Co Ltd.

Everything else

Tell us early

 If you’re able to give us a few weeks’ notice, we should be able to connect you on, or very close to, your move-in date.

Your Australia Broadband modem

You should be able to use your existing modem at your new address but how you connect it might change.

NBN Co Technicians

Sometimes when an NBN Co technician attempts to connect your service they might discover that the job will require more work than expected and they may not be able to complete all the work on the day. Sometimes NBN Co technicians can’t make it to your premises on the agreed day due to weather conditions or other unforeseen events. If this happens, we’ll keep you updated as we work with the NBN Co to complete your connection.