Quick answer: If an NBN Co technician needs to visit or install equipment in your home, we’ll arrange the let you know when you sign up and email you in advance to confirm the date and time of your installation.
Will I need to be home for my installation?
Not all installations require you to be home and Australia Broadband will let you know by SMS if you’ll need to be home for your service to be connected.
If your service can be activated without the need for an NBN Co technician visit, here’s what you’ll need to know about the activation process for your home.
A technician is being sent to my home – what happens next?
After signing up online, Australia Broadband will notify you within 2-3 working days to confirm your installation date and provide a 4-hour window on this day where an NBN Co technician will complete your installation.
Once the technician arrives
The NBN Co technician will introduce themselves and work alongside you to choose the ideal place to install any required NBN Co equipment for your installation. For equipment that’s installed inside your home, Australia Broadband recommends keeping the following things in mind when choosing where you want the connection box to be installed:
- Within 1.5 metres of an electrical outlet
- An office or study where you want the connection to be strongest
- A cool, dry, ventilated area
- Somewhere with easy accessibility and visibility
- Somewhere that will not be affected by future renovation plans.
Once an agreement is made where the equipment will be installed, the NBN Co technician will commence the required work for your installation.
What happens once the installation is completed?
Once the installation is complete; the NBN Co technician will ask you to sign a form confirming you’re happy with the work that’s been completed. If you’re not happy with the overall work (e.g. if the NBN Co technician didn’t install the equipment where you asked them to), do not sign the form and get in touch so we can look to investigate the matter further.