When will my address be eligible for NBN pre-order?
Australia Broadband NBN pre-order allows you to pick out your Australia Broadband NBN plan and lodge your order in advance so that as soon as nbn™ is available at your address, we can get the ball rolling on your connection ASAP.
Whenever you check an address on our website, it will automatically be checked against the current estimated NBN™ rollout plan. If that check indicates that your address should be ready to receive an NBN™ service within the next 3 months, then you’ll be able to pre-order a Australia Broadband NBN plan.
Please keep in mind that the nbn™ rollout plan is subject to change as the NBN Co Ltd may make adjustments to the ready for service schedule. To see how the nbn™ rollout is going in your neighbourhood, you can also check your address on the nbn™ website.
What information do I need to provide when I place my NBN pre-order?
Filling out an NBN pre-order is exactly like any other nbn™ order. You’ll need to build your NBN Plan, provide your current contract information, installation address and valid payment details. Before we order your nbn™ subscription, we will either process the modem fee (if you opt to purchase our modem) or the 1st month plan fee (if you opt to BYO modem) upfront and in advance. Upfront payment is required to process any Australia Broadband NBN order.
Once your pre-order is lodged, you’ll receive an order number on-screen and in a confirmation SMS to the mobile that you supplied in your pre-order. You’ll need this order number to check on the status of your pre-order, so it’s important to keep it in a safe place.
Do I need to pay for my NBN pre-order?
Yes, we will either process the modem fee (if you opt to purchase our modem) or the 1st month plan fee (if you opt to BYO modem) upfront and in advance. Upfront payment is required to process any Australia Broadband NBN order.
What should I do if I need to change or cancel my NBN pre-order?
Just give us a call on 1300 626 325 and we’ll be happy to help. Please make sure that you have your order number handy – we’ll need this to identify your NBN pre-order.
You can cancel your NBN Pre-order at any time as long as we have not submited your order to the NBN Co. If we have not processed your order or your address is not ready for service, Australia Broadband will refund any initial payment you have made back to your credit or debit card within 2-3 business days of your NBN Pre-order cancellation.
Once I’ve pre-ordered, what happens when NBN is available at my address?
We’ll keep your pre-order ‘frozen’ until we receive confirmation from the NBN Co that it’s possible to connect an nbn™ service to your nominated address. As soon as we get the green light, we’ll get started on your order so you can be connected to the nbn™ as soon as possible.