Quick answer: Getting the National Broadband Network internet service applied and installed for your premises involves basic steps that are dependent on the situations and conditions of the location. The NBN Co organises them into a series of service classes; which mark properties under these certain statuses to indicate what the specific technology will be used to connect the nbn™ to your home or business as well as any issues that may need to be addressed.

By identifying the service class, we know the level of completeness, current status, required components, and what type of nbn™ technology is suitable or going to be used. It also gives us an idea of the level of extra work, possible costs, and timeframes that are the main variables in making it nbn-ready to completing the connection.

Below is a list of all the NBN Co Service Classes and what you need to know about.

Fibre to the Premises (FTTP)

Service Class 0

This is a location that will be serviceable by Fibre to the Premises (FTTP). You won’t be able to activate the service just yet as the nbn™ are still running fibre between the pits.

Service Class 1

Is a location that is serviceable by FTTP, however no box on the outside or NTD (nbn™ box) on the inside have been installed. In other words, fibre has yet to be installed from the street or pit to the premises. You are able to order a service and an installation appointment can be made.

Service Class 2

The location is serviceable by FTTP. The external devices have been installed, but no internal NTD’s are in place yet. The technician will soon come to complete the install and move you to service class 3.

Service Class 3

The location is now serviceable by fibre. Both the external and internal devices have been installed. You can order an FTTP service and we can activate it within 1-3 business days.

Fixed Wireless (FW)

Service Class 4

The location is planned to be serviceable by Fixed Wireless, but the tower is not live yet. You cannot activate a service or get an installation scheduled. You will have to wait for nbn™ to announce the area is ready for service.

Service Class 5

The area is now serviceable by nbn™ Fixed Wireless, but there is no infrastructure in place. You will need to contact us to book an appointment for the installation of the antenna and the NTD (nbn™ connection device).

Service Class 6

The antenna and the NTD are in place. A Fixed Wireless service can be ordered and will be active in 1-5 business days.


Service Class 7 – 9

These are in regards to satellite services with nbn™. This type of service is not supported on the Australia Broadband

Fibre to the Node or Building (FTTN/B)

Service Class 10

This location will be serviceable by Copper for FTTN or FTTB, but is not yet live. You cannot activate a service or get an installation scheduled yet.

Service Class 11

This means the location is now nbn™ ready and an FTTN or FTTB service can be ordered. However, additional infrastructure work such as lead in and jumpering is still required to be done by NBNCo before we can connect you. You should ensure that internal cabling is in place as well as the conduit. Technicians will only run a physical cable and attach it to the home.

If you are on FTTB, you will need to ensure nbn™ have access to the communications room. They should also check that there is an internal copper line running from the communications room to the apartment.

Service Class 12

The area is now serviceable and an FTTN or FTTB service can be ordered and an activation date can be made. The activation is usually just a jumpering only appointment. The technician will not attend the home and will perform the required work at the node.

Service Class 13

Jumpering has already been performed and the connection is nbn™ ready using FTTN or FTTB. Connections do not require any technician appointment and activation can take 1-3 business days.

Hybrid Fibre Coaxial (HFC)

Service Class 20

A premises that will be serviceable by the HFC network.

Service Class 21

A site that is serviceable by HFC but has no lead-in or NTD in place.

Service Class 22

The premises, which is serviceable by HFC, has a lead-in, but no wall-plate/socket or NTD installed.

Service Class 23

HFC premises with a lead-in and wall-plate in place but no NTD installed.

Service Class 24

The property is now nbn™ ready on with a lead-in, wall-plate, and NTD installed. An HFC Service can now be ordered.

Fibre to the Curb (FTTC)

Service Class 30

This area will be serviceable by FTTC.

Service Class 31

The premises is serviceable by FTTC, but does not have a lead-in yet.

Service Class 32

FTTC service that has a lead-in, but is not yet connected.

Service Class 33

Premises connected to FTTC is now connected, but an NCD (nbn™ device) is still required.

Service Class 34

The premises is now fully connected to the FTTC network. Appointments do not need to be made for activation. Activation can take 1-3 business days.


Premises Connection Device (PCD) means NBN Utility Box outside the premises
Network Termination Device (NTD) means the Network Connection Box in the premises
Hybrid Fibre Coaxial (HFC) or part fibre and part copper / Multi Technology Mix NBN

More Information

Service Classes 0, 4, 7, 10, 20 and 30 indicate and confirm the most suitable NBN format or broadband option available: as FTTP, Fixed Wireless, satellite, copper (FTTN or FTTB), HFC (Hybrid Fibre Coaxial) and FTTC, respectively. Under each class is a list of main statuses for each, as levels of completeness of that certain format. Each successive subclass under each main class then indicates which important components are already available to indicate next steps until final installation and completion.