If your payment method fails and we don’t receive your payment (or we don’t hear from you) within 7 days of your payment date, your Australia Broadband service(s) will be suspended.

I’ve been suspended, how do I get back online?

If you make a full payment after your account has been suspended, your Australia Broadband service will be unrestricted. This normally happens within 2-3 working hours of us receiving your payment, but may take longer if you have an ADSL service and how you paid us.

To make a payment, Login to Australia Broadband Online or visit How do I make a one-off payment?

What do I do if I can't pay?

If you are experiencing financial hardship, we’ll do our best to help. Please see what do I do if I can’t pay?