If your payment does not go through and we still have not received your payment within 20 days of your payment date (and we’ve not heard from you), your account will be cancelled.

My service(s) has been disconnected, how do I get back online?

If you want to re-join Australia Broadband after your nbn service is disconnected due to non-payment, simply call 1300 023 354 (select option 3, then option 2) and we’ll get you reconnected. You’ll need to pay a re-connection fee of $25, plus any outstanding overdue amounts.

How long does it take to get my service reconnected?

It normally takes a few hours to reconnect your service, but may take longer depending on the time of day you contact us and our work-load.

What do I do if I can't pay?

If you are experiencing financial hardship, we’ll do our best to help. Please see what do I do if I can’t pay?