No Lock-in Contract

At Australia Broadband, we don’t have lock-in contracts so you can cancel your account at any time. There are also no cancellation fees or early termination fees on our no lock-in contract nbn™ subscriptions.

Learn more about How do I cancel my account?

What happens if I cancel my order before it is activated?

If you cancel your order before activation of your service and your order is in progress with the NBN Co, you’ll be charged 1 months’ plan fee. An order is deemed to be “in progress” once you have received an order number from us and your payment has been processed.

What happens if I cancel my Australia Broadband subscription?

You can cancel your subscription at any time by informing us before the end of the month. If you don’t inform us of your cancellation before the end of the month, you will be charged for another month’s subscription. If you cancel your subscription, we won’t refund any fees that you’ve already paid to us. There are no pro-rata subscription credits or refunds for any unused period upon cancellation.

All unpaid charges will be direct debited from your credit or debit card on the date your Australia Broadband subscription has been cancelled or shortly thereafter.