Connecting to the nbn™

How will I be notified of my nbn™ appointment?
Quick answer: After signing up, Australia Broadband will let you know by email or SMS within two working days if you need an NBN Co service installation app...
Mon, 11 Feb, 2019 at 10:07 PM
how-do-i-get-connected-to-the-nbn
The first step is to check your address on our address checker and find out if your address is nbn™ ready. Your address is nbn™ ready If you’ve checked yo...
Mon, 11 Feb, 2019 at 10:05 PM
If I sign up now, will my nbn™ service be activated by the time I move in?
Quick answer: The connection time frame will depend on whether or not your new address has been connected to the nbn™ previously. My new home has previousl...
Mon, 11 Feb, 2019 at 10:03 PM
What is an NBN Co Non-Standard Installation?
Quick answer: Australia Broadband does not charge any activation or setup fees and standard nbn™ installations are completed at no cost to you. Non-standard...
Thu, 21 Feb, 2019 at 10:40 PM
What is the NBN Co New Development Charge?
Quick answer: As of 2nd April 2016, NBN Co implemented a $300 charge for all connections made in areas they have identified as within the boundary of a new ...
Mon, 11 Feb, 2019 at 10:12 PM
What happens on installation day?
Quick answer: If an NBN Co technician needs to visit or install equipment in your home, we’ll arrange the let you know when you sign up and email you in adv...
Tue, 19 Feb, 2019 at 6:54 PM
How can I reschedule my appointment?
Quick answer: Yes, however, we generally recommend that you take the initial appointment you’re provided after signing up, as rescheduling can delay your in...
Tue, 19 Feb, 2019 at 7:03 PM
Do I need to pay any connection charges?
Quick answer: No, Australia Broadband does not charge any activation or setup fees and standard nbn™ installations are completed at no cost to you. Does th...
Tue, 19 Feb, 2019 at 7:13 PM
Do I need a phone line to get the nbn™ connected?
No, you do not need an active phone line to get an internet service on the nbn™. Unlike ADSL, the nbn™ does not require you to have an active landline. Mos...
Thu, 7 Feb, 2019 at 7:56 PM
I need to provide Proof of Occupancy. What do I do?
You’ll need to provide proof you live at your service address where: – you have recently moved into an address and the prior occupant has not disconnected...
Thu, 7 Feb, 2019 at 7:58 PM