Policies

Policies provide important information about Australia Broadband policies including our Fair Go Policy, Compensation Policy and how we handle complaints.

Fair Go Policy
This is Australia Broadband Fair Go Policy, which forms part of Australia Broadband Customer Terms (as applicable). Definitions for the terms used in this P...
Fri, 8 Feb, 2019 at 10:54 PM
What is your Complaint Handling Policy?
At Australia Broadband, we are committed to handling any complaints about our services in an objective, efficient and fair manner. If you are dissatisfied a...
Thu, 21 Feb, 2019 at 1:21 AM
Customer Service Guarantee
Australia Broadband is committed to providing outstanding customer service and complying with the Customer Service Guarantee Standard (CSG Standard), which ...
Fri, 8 Feb, 2019 at 11:11 PM
Data Retention Policy - Customer Data
Australia Broadband takes your privacy seriously and we will only retain customer data in line with legitimate law enforcement, billing, and customer servic...
Fri, 8 Feb, 2019 at 11:16 PM
Complaint Handling Process
1. Introduction This document explains our complaint handling process (CHP) for our past, current and prospective customers (we’ll call them all customers)...
Thu, 21 Feb, 2019 at 1:28 AM
Compensation Policy
Compensation Policy
Fri, 22 Feb, 2019 at 12:20 AM
I purchased a D-Link modem from you. What is your warranty policy?
Quick answer:  Australia Broadband is an authorised reseller of D-Link. All D-Link modems sold by us are covered by D-Link warranty policy. D-Link warrant...
Mon, 17 Jun, 2019 at 7:37 PM