Billing & Accounts

How do I contact you?
Need to get in touch? Feeling a bit stuck? We’ll be here to help during the following AEST times: Weekdays (M-F)9am – MidnightWeekends (S-S)9am – 6pmPubli...
Mon, 29 Apr, 2019 at 7:19 PM
How do I pay for my Australia Broadband subscription?
Quick answer: Each month, the payment for your Australia Broadband subscription will be automatically charged to the payment method linked to your account. ...
Thu, 21 Feb, 2019 at 11:43 PM
What happens if my payment does not go through?
Quick answer: If you’ve received a message that your monthly direct debit has failed, it’s important to check your payment details are up to date and ready ...
Thu, 21 Feb, 2019 at 11:52 PM
How do I make a one-off payment?
Australia Broadband has four simple ways of making a once-off payment. Australia Broadband Online Online: Login to Australia Broadband Online and head to ...
Thu, 21 Feb, 2019 at 11:56 PM
My account has been suspended. What do I do to get back online?
If your payment method fails and we don’t receive your payment (or we don’t hear from you) within 7 days of your payment date, your Australia Broadband serv...
Thu, 21 Feb, 2019 at 11:58 PM
My services has been disconnected. What do I do to get back online?
If your payment does not go through and we still have not received your payment within 20 days of your payment date (and we’ve not heard from you), your acc...
Wed, 20 Feb, 2019 at 6:37 PM
How do I move my Australia Broadband service with me?
You’re moving! No worries. Let Australia Broadband take care of connecting your nbn™ internet at your new home. Depending on the address you are moving to,...
Fri, 8 Feb, 2019 at 6:57 PM
What will I be charged if I cancel my account?
No Lock-in Contract At Australia Broadband, we don’t have lock-in contracts so you can cancel your account at any time. There are also no cancellation fees...
Wed, 20 Feb, 2019 at 6:40 PM
What does it cost to move my Australia Broadband service to a new address?
We don’t charge you anything to move your Australia Broadband service to a new address. Does Australia Broadband charge any connection or installation fees...
Fri, 22 Feb, 2019 at 12:01 AM
What do I do if I can’t pay?
If your direct debit fails and we don’t receive your payment (or we don’t hear from you) within 7 days of your payment date, your Australia Broadband servic...
Fri, 22 Feb, 2019 at 12:03 AM