Billing & Accounts

I have received a bill for miscellaneous charges. What is it and when will I be charged?
A miscellaneous bill is only raised on a ad-hoc basis and with your prior knowledge and consent. Miscellaneous charges may include: NBN Co New Development...
Fri, 22 Feb, 2019 at 12:06 AM
I have received my 1st bill after my activation date. What is it and when will I be charged?
On or shortly after your activation date, we will bill you from the date of activation to the end of the month. This is called a pro-rata bill. For example...
Fri, 22 Feb, 2019 at 12:08 AM
I have received my monthly bill statement. What is it and when will I be charged?
Quick answer: Your Australia Broadband subscription is a prepaid service only available by direct debit using a credit or debit card. You’ll need to keep a ...
Fri, 22 Feb, 2019 at 12:09 AM
What are your Payment Processing Fees?
Quick answer:  Australia Broadband won’t charge you any merchant or transactions fees for payments made using a Visa or Mastercard through Australia Broadba...
Fri, 8 Feb, 2019 at 7:34 PM
If I don’t pay on time will I be charged a late payment fee?
Quick answer: Most people pay their bill when it’s due, however when people don’t pay on time the cost for us to chase overdue bills is substantial. To help...
Wed, 20 Feb, 2019 at 9:55 PM
How do I cancel my account?
We’d love to keep you with us!  Perhaps a different plan could suit your needs? To cancel your service, please contact us directly on 1300 023 354. We can ...
Wed, 20 Feb, 2019 at 9:58 PM
I need more time to pay. What do I do?
Quick answer: We understand sometimes things happen and we’ll do you best to help. If you need more time to pay, you need to contact us within 6 days of you...
Wed, 20 Feb, 2019 at 10:00 PM
Spend Management
Tue, 1 Sep, 2020 at 12:05 AM