Quick answer: Each month, the payment for your Australia Broadband subscription will be automatically charged to the payment method linked to your account. This means that you’ll pay for your plan once every calendar month.
If you need to update your payment details, simply log in to Australia Broadband Online.
Paying for your Australia Broadband subscription
When switching to Australia Broadband, you’ll be asked to provide your credit or debit card details in order to pay for the charge of your monthly subscription.
Your initial payment
Before we order your nbn™ subscription, we will either process the modem fee (if you opted to purchase our modem) or your 1st-month plan fee (if you opted to bring your own modem) upfront and in advance. Upfront payment is required to process any Australia Broadband order.
Your 1st bill – what is it and when will I be charged?
On or shortly after your activation date, we will bill you from the date of activation to the end of the month. This is called a pro-rata bill.
For example, if you’re ordered an NBN Premium 100 plan for $95 per month and your service is activated on the 15th of the month, you will be billed pro-rata charge of $49.97 to pay for 16 days of service from the 15th to the 31st (or the end of the month).
Your 2nd Bill and moving forward – when will I be charged?
Moving forward, you’ll be billed and debited on or about the 1st day of each month AEST/AEDT (billing month) for that month’s service. You’ll need to pay your bill using direct debit using a credit or debit card.
Miscellaneous Bills – what are they and when will I be charged?
We will send you a miscellaneous bill on or around the 6th of the month and you’ll have 7 days to pay it. This bill is separate from your monthly subscription charge for your nbn™ service. You’ll need to pay this bill using direct debit from your credit or debit card.
Updating your payment details
If you need to update the payment details for your Australia Broadband account, simply log in to Australia Broadband Online and head to Account Settings and click Store payment details. Follow the prompts and update your details.